Our Policies

REFUND/CANCELLATION POLICY: A valid credit card or debit card is required to guarantee and pay for your Game Away reservation. There will be a $25 cancellation fee for all parties or events canceled after payment is received. NO REFUND in the event of reservation being canceled within 14 days of your event. Game Away will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.

PRIVACY POLICY: Game Away is committed to protecting your privacy. We use the information we collect on the site to make bookings with Game Away as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TRAVEL / FUEL SURCHARGE: A Travel surcharge will be applied for locations in excess of 20 miles from the 07480 zip code. Unfortunately with the rising cost of fuel today, we have been forced to institute this Surcharge. We thank you for your understanding and are keeping our fingers crossed for lower fuel prices.

BAD WEATHER: The Game Away trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling.

SUPERVISED CHILDREN: Game Away does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests 16 and over require a parent or guardian be on property and within contact of the game coach should a need to contact them arise.

ALCOHOL/DRUGS: You may serve alcohol at a Game Away event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served outside the truck area. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Game Away equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

DAMAGE/INJURY: Game Away, LLC or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Game Away reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by clients guests. Game Away, LLC or their employees assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.

FOOD/DRINK: Game Away does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.

INVITATIONS: We will mail up to 20 invitations to the address you provided as the billing address of your credit card. If you prefer to make other arrangements please contact us at 973-722-6635. Invitations will be mailed upon receipt of payment.

TIPS: The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.

GAME AWAY TRUCK/TRAILER: When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.

VIDEO GAME RATINGS: Game Away will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please send an Email to sales@gameaway.net indicating the game you prefer or let the Game Coach know as soon as you can after he gets there. It is also recommended that all clients email Game Away with their game requests.

OCULUS RIFT VIRTUAL REALITY: Will not be used for anyone under the age of 13. You will be instructed by a Game Away game coach for information to play or simulate any games. During the time of playing, you will be required to remain seated and wear a seatbelt for your saftey. Some games will require Internet connectivity. Game Away is using the AT&T Data Network and If your location is not inside this area, some games maybe unavailable. See the complete listing of warnings and requirements here.  You must understand all health warnings prior and play at your own risk.

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